Applied Customer Experience (Evening Course - 10 weeks)

Propel your customer experience career and achieve better results in your business

If you work in a customer focused role and you're looking to gain an award employers will recognise, our part-time Applied Customer Experience course could be ideal for you.

The value of good customer experience

Customer experience (CX) is the new marketing battlefront. Research suggests that by the end of 2019, CX is expected to be the leading or even sole basis for competition between companies*. Yet while expectations of the importance of CX are rising, CX budgets are not. Consistently good customer experiences are not yet the norm. Our ambition is to change that.

Why we've developed a course in Applied Customer Experience

We want to help more people create really good customer experiences and, as a result, see themselves develop their career in the subject. To achieve this, we've designed a course that you can take seriously. It blends robust academic studies, insight delivered by senior customer experience practitioners and immersive sessions with behavioural scientists and psychologists to really get you thinking.

*(Gartner: Key Findings From The Gartner Customer Experience Survey, 2018)

  • Location: Midtown campus
  • Start date: 25 September 2019
  • Tuition fees: £950 (when you book 30 days in advance, £1,250 thereafter)
  • Mode of study: Part-time: Wednesday evenings
  • Programme duration: 10 weeks
  • Entry requirements: Aged 18 or over and a good understanding of written and spoken English

Register your interest

Upcoming webinar on Friday 16th August

Join us for another Applied Customer Experience webinar. This time we're talking about 'Psychological Safety in Customer Experience'.

Register now

Course content

Is this course for me?

Why choose this course

Entry requirements

How to apply

Fees and funding

What our students think...

Next steps

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Give us a call

Ready to book? Call us on 0203 441 1303 or email us.

Read our CX Blog

Find out what our tutors and current students have to say about the course.

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Meet your tutor

Sandra is an Associate Lecturer and the founding director of Exceed all Expectations, a management consultancy helping organisations achieve better results through strategic planning and communication.

Before joining Pearson Business School, Sandra spent the first 17 years of her career in marketing roles, Sandra switched between commercial, the third and not-for-profit sectors working for organisations such as the National Trust, Macmillan Cancer Support, Avios and British Midland Airways (now part of British Airways). During this time Sandra gained a Masters degree in Strategic Communications at Greenwich University and the Chartered Institute of Marketing Professional Diploma.

Since setting up Exceed all Expectations in 2010, Sandra has been transforming the way organisations operate by helping their siloed teams work more effectively together, facilitating the development of strategic customer and internal communications and enhancing the skills of in-house teams through training and coaching. Clients include: Open University, Network Rail, Vodafone, Aldermore bank and Arsenal Football Club.

Sandra is an Associate Lecturer of People Management & Leadership, Professional Behaviours & Customer Management, and Entrepreneurship & Reporting.

Check out Sandra's blog

Sandra on LinkedIn