Applied Customer Experience - 9 week course (part-time)
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Meet your tutor
Sandra Thompson is a published consultant, lecturer, course leader and trainer in the field of customer experience and emotional intelligence. Her company, Exceed all Expectations, a CX consultancy, has worked with brands like Waitrose, Arsenal Football Club, Aldermore Bank, Network Rail and Vodafone.
Sandra has a masters degree in Strategic Communications from the University of Greenwich, she published an academic paper on Emotional Intelligence and Customer Experience and is the UK’s first Emotional Intelligence Coach trained by Dr. Daniel Goleman and his faculty.
Sandra lectures part-time in the topics of people management and leadership, professional behaviors and customer management at Pearson Business School.