Applied Customer Experience - 9 week course (part-time)
What our students think...
Arrange a call
Please call 07896561001 or email the course leader email@example.com.
Read our CX Blog
Find out what our tutors and current students have to say about the course.
Meet your tutor
Sandra Thompson is a published consultant, lecturer, course leader and trainer in the field of customer experience and emotional intelligence. Her company, Exceed all Expectations, a CX consultancy, has worked with brands like Waitrose, Arsenal Football Club, Aldermore Bank, Network Rail and Vodafone.
Sandra has a masters degree in Strategic Communications from the University of Greenwich, she published an academic paper on Emotional Intelligence and Customer Experience and is the UK’s first Emotional Intelligence Coach trained by Dr. Daniel Goleman and his faculty.
Sandra lectures part-time in the topics of people management and leadership, professional behaviors and customer management at Pearson Business School.