Webinar: The emotion in customer experience

  • at -
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  • Online - Worldwide

Join us for our second Applied Customer Experience webinar. This time we're talking about 'the emotion in customer experience'.  

We'll be joined by Adrian Swinscoe author of How to Wow! and Nicola Langley, Customer Experience lead at Volvo plus Kanchan Gurung, a final year psychology student who has been focused on emotion at the University of Reading.

Topics include:

  • What is emotion?
  • Why emotion matters
  • How emotion influences employees and customer experiences
  • How CX roles can help businesses recognise the power of positive emotion

Register today and you'll be sent a reminder before the webinar starts. Should you miss the live session, we'll send you a recording.

Book your place

To reserve your place on this thought provoking webinar, register here.

Customer Experience Webinar

Wednesday 5th September

Register now

Webinar host: Sandra Thompson, CX lecturer at Pearson Business School