Webinar: Mapping the Customer Journey

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Online - Worldwide

If you search 'Customer Journey Map' online you are served around 195,000,000 results. We thought we'd save you trawling through these materials by inviting you to join a webinar so that you can find out everything you need to know in just one hour.

Online - Worldwide

Join our free webinar for the opportunity to:

  • learn everything you need to know about customer journey mapping in 60 minutes
  • hear from senior customer journey practitioners
  • get a taste of what it would be like to study our Applied Customer Experience course.


In this webinar, we will be joined by the following speakers:

  • Paul Richardson, Head of Customer Journey Approach at HSBC
  • Sam Johnson, Head of Customer Experience at Engie

Book your place

To book your free place at this webinar, register here and if you miss the live session, we'll send you a recording.


Customer Experience Webinar

Friday 1st March

Register now


Customer Journey Mapping is still the number one thing people ask me about. People want to know how to approach the task of creating a customer journey map.

Sandra Thompson, Course Leader: Applied Customer Experience (10 weeks)