Webinar: Psychological Safety in Customer Experience

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Online - Worldwide

In this webinar we'll discuss the power of psychological contracts with employees and how the "Thin Rulebook" is one great way to test psychological safety in your business. We'll be joined by a CX practitioner, a HR lead, and a Chartered Psychologist so that you can find out everything you need to know in just one hour.

Online - Worldwide

Join our free webinar for the opportunity to:

  • learn everything you need to know about Psychology in Customer Experience in 60 minutes
  • hear from a Senior Customer Experience practitioner, a Senior HR Director and a Chartered Psychologist
  • get a taste of what it would be like to study our Applied Customer Experience course.


  • Dr Simon Moore - Chartered Psychologist and CEO at Innovationbubble
  • Kerris Hougardy, Director - Talent Acquisition at Colliers International
  • Sam Johnson, Customer Experience Practitioner. 

Book your place

To book your free place at this webinar, register here and if you miss the live session, we'll send you a recording.


Customer Experience Webinar

Friday 16 August

Register now