Mouli Ragunathan, Customer Experience Manager, Sainsburys

How did studying at Pearson College London help you get into business?

Pearson College London always went above and beyond what I would expect from a university. The institute was always getting students involved in industry days which allowed me to gain exposure to the different types of roles out there related to Business Management and also organising success story talks with entrepreneurs like Levi Roots. The course I studied, fundamentally covered the A-Z of running a business successfully which I am able to now put into practice in my current role. Many of the lecturers that I had been taught by were running their own businesses hence it had helped increase the depth of my knowledge by learning from the successes and failures of operating a business.

What was your favourite part of studying at Pearson College London?

The exposure I had to industry days and guest speakers at the College. Not only did it help me understand the real-life workplace but it had also helped me understand how entrepreneur got to where they are and what it had taken them. There was an open door policy at Pearson College London which meant I always had my lecturer’s support if I ever had a doubt with my academic learning.

If you had to sum up your time at Pearson College London in one word, what would it be 

Rewarding. The opportunities offered by Pearson College London outside in the real world and their knowledgeable lecturers is what helped me build my profile and contribute to getting the role I am in now.

Where have you gone on to work and what will your role be?

I have gone onto work for the UK’s 2nd largest supermarket company, Sainsbury’s as a Customer Experience Manager.

What are you working on at the moment?

I am currently working on understanding how we can improve the in-store experience of a customer, identifying areas of opportunities through the satisfaction surveys. I review customer feedback on a regular basis, feeding back to other colleagues and departments to celebrate success and also identify better ways of working.

What do you enjoy most about working for Sainsbury’s?

Sainsbury’s is a company that really looks after it’s people. The management and fellow colleagues are all supportive which makes the working environment pleasant to be in. They are always cheering on success and helping each other to be better.

What is your day to day life like as a Customer Experience Manager?

First thing I do on a working day is to see the improvement of the Customer Satisfaction measures, highlighting success or areas where we could have done better on. Often, I get to meet customers who address their concerns to me and what I love doing is making use of the feedback they have given me and putting them into action. Retail is all about detail is my personal work moto. It’s our customers that bring revenue to any business.

What lessons have you learnt during your time studying and your time working in business?

The key lesson I learnt was patience is the key to success. It’s no good rushing a task for completion without giving it your 100%. We do make mistakes but we got to learn on how we can avoid them from happening the next time rather than dwelling on the thought of ‘What if I didn't make that mistake?’ Planning is another key lesson I have learnt and I have been making use of it to plan out my working days a lot better. Remember Fail to Prepare, Prepare to Fail.

What advice would you give to students looking to start a career within the business industry?

Whatever industry you want to get into within business, always network. There are plenty of people out them in the world that you may not know but can actually help you build your business one day. Not only that, there may be things you could learn from them hence set yourself up on professional networking sites such as LinkedIn. Entering the business world means working on your weaknesses, therefore, you need to get out that comfort zone and be ready to challenge yourself to be better than you are now.

What's your favourite brand and why?

Apple - Not just because I am a brand loyalist but the story of how the company first started to where they are now in the world is very inspiring.

What course did you study?

BA Business Management with Finance

The opportunities offered by Pearson College London, outside in the real world and their knowledgeable lecturers is what helped me build my profile and contribute to getting the role I am in now.

Mouli Ragunathan, Customer Experience Manager, Sainsburys