Sandra is an Associate Lecturer and the founding director of The Ei Evolution, a management consultancy helping organisations achieve better results through the development of better emotional connections and helping teachers and pupils thrive with the skill of emotional intelligence in schools.
Before joining Pearson Business School, Sandra spent the first 17 years of her career in marketing roles, Sandra switched between commercial, the third and not-for-profit sectors working for organisations such as the National Trust, Macmillan Cancer Support, Avios and British Midland Airways (now part of British Airways). During this time Sandra gained a Masters degree in Strategic Communications at Greenwich University and the Chartered Institute of Marketing Professional Diploma.
Since becoming a CX consultant in 2010, Sandra has been transforming the way organisations operate by helping their siloed teams work more effectively together, facilitating the development of strategic customer and internal communications and enhancing the skills of in-house teams through training and coaching. Clients include: Open University, Network Rail, Vodafone, Aldermore bank and Arsenal Football Club.
Sandra is an Associate Lecturer of People Management & Leadership and Professional Behaviours and Customer Management.